Atento, the leading company of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, has developed an automation solution to improve RENFE’s customer experience, enabling over 1.8 million of the Spanish railway operator’s inquiries to be resolved through self-service. This […]

The political turmoil in Algeria has overshadowed a major breakthrough in North African rail development especially after the first high speed rail commissioned in Morroco.It was the completion of El-Qantas rail tunnel in Algeria.The tunnel was opened early this year amidst the political crisis which the country is still wading through.The conflict not only  cast cloud over this […]