Atento, the leading company of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, has developed an automation solution to improve RENFE’s customer experience, enabling over 1.8 million of the Spanish railway operator’s inquiries to be resolved through self-service. This […]
Gudok.ru: We are talking with the driver of one of them – Evgeny Tuzikov, who immediately refutes the attachment of the locomotive crew to both one machine and one route: “The policy of the depot management is such that each locomotive team must be professionally versatile and, if necessary, interchangeable. […]
The political turmoil in Algeria has overshadowed a major breakthrough in North African rail development especially after the first high speed rail commissioned in Morroco.It was the completion of El-Qantas rail tunnel in Algeria.The tunnel was opened early this year amidst the political crisis which the country is still wading through.The conflict not only cast cloud over this […]
Dr Taku Fujiyama is Senior Lecturer at the Centre for Transport Studies (UCL Civil, Environmental and Geomatic Engineering),UK. Taku has been collaborating on the development of models and algorithms for real-time railway traffic optimisation with academics from Roma Tre University. In this edition of Ask an Academic, he speaks more about […]
Olawale Rasheed,Director,African Railway Roundtable writes about a new rail corridor,the Kano-Maradi line that is to connect Sahelo Sahara region with West African coast through Nigeria.