Chinese Railway E-tickets: Complications and Difficulties

By Chen Cheng

E-tickets are rapidly rolling out. This was originally a convenience measure, but many netizens said that they were inconvenienced by the elderly and groups not familiar with the Internet and mobile phone operations.

A surging news reporter survey shows that after the implementation of e-tickets, the related operations on the self-service ticket collection machine have confused many passengers, and many people do not know how to use them, making them feel that the process is complex and time-consuming.
The first thing to be clear is that the e-ticket business is different from the concept of “You can use your ID card to enter and exit the station directly”.

EMU trains have been implemented for many years by directly brushing their ID cards, which has indeed brought convenience to many passengers. The difference between this measure and e-ticket is that in addition to the ID card, passengers can also obtain a paper ticket with valid documents to enter the station and use it as proof of reimbursement.

The newly launched e-ticket business has directly cancelled the paper boarding voucher and can only use the ID card as the boarding voucher. In the media reports, on the self-service ticket collection machine, click the “Internet Ticket Collection” button, which is displayed as sending the train seat information to the mobile phone; click “Print Reimbursement Certificate”, the machine will spit out the blue magnetic ticket we are familiar with, only Used as a reimbursement voucher, it cannot be used as a travel voucher, and there is no specific information on the ticket; when you purchase a ticket on a ticket purchase machine, only the ticket purchase information sheet made of thermal paper is printed. Reimbursement voucher.

The e-ticket business launched for the convenience of the people has encountered so many problems of inconvenience. I wonder if the railway has noticed and tried to solve it in the previous trials? With such a wishful thinking of pursuing a policy, there is a feeling that some parents are overly interfering with their children, but say “I am good for you”.

The starting point of the e-ticket business is good, but any policy or measure should not deviate from its original intention in the landing process. Many advantages of e-tickets in the official caliber, such as reducing queuing, environmental protection and saving paper, etc., can basically be achieved by “swiping ID cards in and out of stations”.

After the implementation of the New Deal, due to inadequate publicity, the queuing time will not be reduced in the short term, and the addition of ticket purchase information also makes it questionable whether it is environmentally friendly and saves paper.

Since the previous measures have advantages, they can also cater for groups who need paper tickets. Why do railways have to make things as complicated as they are now? The need for a new deal still needs further explanation.

What’s more, the implementation of electronic tickets is currently limited to high-speed rail lines and EMU stops, which means that regular-speed trains will still use paper ticket carriers. This means that many high-speed and common-speed train stations will implement two sets of ticket measures, which will only make passengers who leave less frequently confused and inconvenient.

Therefore, the railway’s move to promote e-ticketing to improve service levels is probably questionable. While the railway has not yet been rolled out across the country, what the railway needs to do now is to quickly investigate the convenience of the people after the implementation of the actual policy, listen to the opinions of passengers, and modify and improve in a timely manner. Don’t let good intentions do bad things.

*Source: Surging News

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