UK: Rail Business Awards Winners 2020

Congratulations to the winners of the 22nd Rail Business Awards which took place on 27 February 2020 at the Royal Lancaster Hotel, London. 

Asset Management & Maintenance Excellence

WINNER: Translink (Rail Fleet Engineering)

 – Class 4000 trains performance
Whilst the Class 4000 fleet in Northern Ireland is relatively small, the judges felt this stand-out entry demonstrated an exceptional achievement by Translink, achieving a six-fold increase in technical reliability in six years following the fleet introduction.


ScotRail & Network Rail

Customer Service Excellence

WINNER: South Western Railway – Station-based paramedics making a life-changing difference to passengers.

The judges described the deployment of station paramedics as ‘exceptional and game-changing’, with life-changing results and a sound financial business case in reducing delays that should be evaluated for wider deployment across the industry.


Network Rail – Three Bridges to Brighton communication campaign

Digital Technology Excellence

WINNER: Network Rail – Intelligent infrastructure: winter aerial survey

The judges described Network Rail’s winter aerial survey as ‘great high impact work that has the power to mitigate incidents significantly and empower engineers to make better decisions’.


London North Eastern Railway – LNER assistant

Diversity in Rail Award

WINNER: Cyient – Sharing our similarities, celebrating our differences

Cyient presented an excellent balance of big picture thinking, demonstrating a real desire to improve and the resulting initiatives that show the feedback was taken on board.


Great Western Railway – Sharing the benefits

Education & Training Excellence

WINNER: GB Railfreight -Peterborough training simulator

Initially established to train 43 new drivers, the Peterborough training school has also helped to develop future industry leaders attracting both internal and external candidates.


Govia Thameslink Railway – One step ahead

Industry Leader of the Year

WINNER: David Horne, London North Eastern Railway (LNER)

David Horne is a highly respected railway manager, who leads from the front, first at East Midlands and now at LNER, inspiring his staff and others, while setting a positive example for all to follow. The judges felt that his leadership of the East Coast franchise through a difficult transition and the introduction of new trains has been exemplary. He puts a public face to the railway and his proactive approach to his social media presence is a breath of fresh air.

Infrastructure Project Excellence

WINNER: Network Rail – Brighton main line improvement project

The judges felt it was a brave decision to have such a long blockade at times outside the industry norms, but the volume of work achieved and the benefits have paid off. The bus replacement and particularly the arrangements at Three Bridges was well planned and executed. 

Innovation of the Year
WINNER: Thales & GWR – Robust train positioning technology
The judges felt this low-cost on-board positioning system was an impressive innovation which deserves encouragement, as it offers significant long term potential for delivering safety and performance benefits.


SPL Powerlines UK

Lifetime Achievement Award

WINNER: Chris Hopcroft, GB Railfreight

Throughout his 60-year career, Chris Hopcroft has devoted himself to promoting safety and educating young people. The judges felt that he had gone the extra mile and consistently delivered, making made a significant contribution to railway safety.


Chris Davis, Network Rail

Marketing & Communications Excellence

WINNER: Network Rail – You Vs Train

Trespass continues to be a major problem for the rail sector. The judges felt that this well-conceived if sobering campaign aimed at young people and their parents really worked because of its hard hitting approach.


Greater Anglia – Transforming the railway in East Anglia

Rail Freight & Logistics Excellence

WINNER: Victa Railfreight – Improving the competitiveness of rail freight

The judges described Victa’s approach to the Cemex Dove Holes contract as innovative, thorough and successful, bringing operational flexibility and cross-industry efficiencies.

Rail Team of the Year

WINNER: Siemens Mobility and Network Rail – Derby remodelling project team

The Derby remodelling was a well-designed and expertly delivered project that received plaudits from around the industry. The judges said this was clearly a challenging and complex scheme that required outstanding collaboration to deliver successfully.


ScotRail in the community team

Rolling Stock Excellence

WINNER: Hitachi Rail and LNER – Azuma trains introduction

In a year characterised by numerous new train introductions, the judges felt the rollout of the Azuma fleet had been first class. The team approached this hugely complex challenge in a highly-planned way, adopting an incremental approach which generated positive feedback from stakeholders.

Safety & Security Excellence

WINNER: Amey East Midlands – Safety Innovation and Excellence

The judges said Amey should be congratulated for pulling together a workforce operating on six different projects, developing a truly integrated safety system that created a culture of learning rather than blame. 

Supplier & Contractor Excellence
WINNER: Twinfix – Aberdeen station roof renovation

The judges liked the way in which the principal contractor worked with a multitude of stakeholders on this complex project, making the best use of modern materials to maintain high standards of conservation. 

Sustainability & Environmental Excellence

WINNER: Kier – Southern power supply upgrade

The judges were impressed by the way in which Kier recognised that the Southern Power Supply Upgrade scheme could have a significant impact on the environment as well as people living in the area, and mobilised voluntary resources to make a positive impact.


VolkerRail – Strategic sustainability goal

Train Operator of the Year

WINNER: Greater Anglia

Greater Anglia had an excellent year in 2018-19, continuing to innovate while preparing for the arrival of its new trains. The judges commended it for launching the Norwich in 90 service with existing stock whilst also improving regional and commuter services.


Chiltern Railways

Young Professional of the Year

WINNER: Jon Bradley, MTR Elizabeth line
The judges were impressed by the breadth of Jon’s performance-focused projects, which have made a real difference to customer experience, as well as gaining recognition across the industry with some ‘best in class’ ideas.


Paul Case, CPC Project Services

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